Tenants Satisfaction Survey 2024

Roupell Park Resident Management Organisation is committed to improving the services that
we deliver to you. As part of that we need to know what you think about the services that we
currently provide.

1. Taking everything into account, how satisfied or dissatisfied are you with the service provided by Roupell Park Resident Management Organisation (RPRMO)?

2. Has RPRMO carried out a repair to your home in the last 12 months?

2a. If yes, how satisfied or dissatisfied are you with the overall repairs service given by RPRMO over the last 12 months?

2b. How satisfied or dissatisfied are you with the time taken to complete your most recent repair after you reported it?

3. How satisfied or dissatisfied are you that your landlord provides a home that is well-maintained?

4. Thinking about the condition of the property or building you live in, how satisfied or dissatisfied are you that your landlord provides a home that is safe?

5. How satisfied or dissatisfied are you that RPRMO listens to your views and acts upon them?

6. How satisfied or dissatisfied are you that RPRMO keeps you informed about things that matter to you?

7. To what extent do you agree or disagree with the following? “RPRMO treats me fairly and with respect.” Please score 1 to 5 where 1 is very much and 5 not at all

8. Have you made a complaint to RPRMO in the last 12 months?

8a. If yes, how satisfied or dissatisfied are you with RPRMO’s approach to complaints handling?

9. Do you live in a building with communal areas, either inside or outside, that your landlord is responsible for maintaining?

9a. If yes, how satisfied or dissatisfied are you that RPRMO keeps these communal areas clean and well-maintained?

10. How satisfied or dissatisfied are you that RPRMO makes a positive contribution to your neighbourhood?

11. How satisfied or dissatisfied are you with your landlord’s approach to handling anti-social behaviour?

Are you a tenant or leaseholder?